…Announces temporary service disruption
Guaranty Trust Bank (GTB) has notified its customers of an impending migration of its core banking application system to a new one.
The bank said the migration would cause a temporary disruption in banking services.
The transition to a new and robust suite of Finacle Core Banking Application Systems is set to commence on Friday, October 11, 2024, and is expected to be completed by Monday, October 14, 2024.
According to a notice issued by the bank, all GTBank branches nationwide will close early to customers at 12:00 p.m. on Friday, October 11th, and will reopen at 9:00 a.m. on Monday, October 14th.
Furthermore, there will be temporary disruptions in the bank’s digital banking services for 11 hours, beginning at 10:00 p.m. on Sunday, October 13th, and ending at 9:00 a.m. on Monday, October 14th.
During this period, the Bank said its customers would still be able to perform limited transactions via GTBank’s digital channels, including transfers, bill payments, and airtime/data purchases, while other services would be unavailable.
Benefits of the transition
While noting that the transition was part of its commitment to bringing meaningful improvements to the lives of its customers by leveraging technology, GTBank in the notice said: “Overall, this transition will allow us to drive digital transformation to achieve insights-driven and frictionless interactions at all our Customer Touchpoints; enhancing the quality of customer experience we can deliver to you.
“We will keep you updated on our progress as we work towards making your banking experience simpler.
“We apologize for every inconvenience this may cause and ask for your understanding.” .
